Frequently asked questions

To create an order, you need to follow the following instructions:

1. 1. Select the direction of exchange (example: in the “Giving” column - Visa/Mastercard USD, in the “Receiving” column - Volet USD) and indicate the amount you want to exchange or receive.

   2. Fill in your data in the “Data Entry” column, namely, indicate your email address. mail, account number (wallet or card) from which you want to transfer money, account number (wallet or card) to which you want to receive money.

   3. Click the “Exchange Now” button, after which you will see our transfer details in the pop-up window. In the case of banks, during the first exchange the system will ask you to verify the card from which you want to transfer. This is required only once, for each new card.

   4. Copy our details and click the “Proceed to payment” button, after which the Bank or PS website will open. Insert the amount specified in the application and our details, confirm the transfer. Be sure to make sure that the amount has been debited from you.

   5. Next, return to our website and confirm the payment by clicking on the “I paid” button. Ready.

   6. After creating an application, you will receive an email with the status of your application, and you will also be automatically registered on our service. In order to confirm your registration, you need to follow the link provided in the letter. By confirming your registration, you will be able to track the status of applications in your personal account, as well as participate in the referral program and receive discounts.

Yes, the exchange rate is fixed. The rate fixing time is indicated on the payment page.

If payment has not been received from you before this time has elapsed, the application is closed, but remains valid and will be resumed after payment.

If the rate falls, you can independently recalculate the application at the current rate or issue a refund.

If you do not make a decision within 12 hours, the application will be recalculated automatically at the current rate.

If the rate increases, the application will be executed automatically at the rate at the time of its creation.

Yes, we check every transaction to ensure there are no risks.

The check allows you to identify coins that were received for extortion or stolen, passed through a mixer, used on prohibited DarkNet marketplaces, and were also used on sanctioned resources.

If the system detects a significant content of such coins, the application will receive the status “Risk payment” and you will need to issue a refund. In case of high-risk content, you will additionally need to undergo the second level KYC procedure (identity verification).

The TxID (hash) of a transaction is its unique identifier in the blockchain system.

The hash of a transaction looks like a random string of letters and numbers. For different cryptocurrencies, the hash has its own length, for example, the Bitcoin transaction hash consists of 64 characters.

Confirming a transaction is adding a record of this transaction on the blockchain and entering it into a block.

We consider a transaction successful once it receives more than 3 confirmations.

You can track the status of your order in your Personal Account in the “My orders” section.

Also, if the status of your order changes, you will be notified by email. the email you provided when creating the order.

No, you can make exchanges without registering on the site.